COMMON QUESTIONS
Do you paint all of this yourself?  Every piece is hand-painted and hand-signed by Diane Pozzie. Each piece is individually created.
How do I care for my glassware?  The glassware IS dishwasher safe, top rack only. You may also hand wash all pieces.
Do you do special orders?  Yes. I do special orders or personalized items as well. Feel free to E-Mail @ orders@paintedpozzies.com to ask about pricing on special items.
Can you paint on items I already own?  Yes. Feel free to E-Mail @ orders@paintedpozzies.com to ask about pricing on items to be painted on. It would be helpful to send a picture of the item or space to be created. I can match patterns that you already own and match the colors already in the space to create unique and one of a kind items.
Do you do furniture refinishing?  No. I add faux finishing and decorative elements to already refinished furniture.
Do you do murals or borders?  Absolutely. Call or send an email to orders@paintedpozzies.com
What if I have other questions?  Feel free to email me at questions@paintedpozzies.com
ORDERING
How do I place an order?  There are three methods of payment. Credit Card, PayPal or Check. Credit card orders are accepted on the web site as well as PayPal orders. Checks can be mailed to Painted Pozzie's– Shipping, 651 Mair Ct. Batavia, IL 60510-9229. Items will only be shipped after the funds have cleared.
SHIPPING
How long do deliveries take?  All shipping is done through the US Postal Service calculated to include shipping and handling based on weight and product cost. Insurance is included in each glassware item shipped. There is an option to pickup. Contact: orders@paintedpozzies.com and reference your order number in the subject.
RETURNS
What is your return policy?  In shipping, all glassware is sent with USPS insurance and will be insured to the dollar amount for the product purchased, up to $500. For replacements, please submit a Proof of Damage to Painted Pozzie’s, 651 Mair Ct. Batavia, IL 60510-9229 or orders@paintedpozzies.com , which can be obtained from your local post office. Product will not be refunded (less S+H) without a Proof of Damage. At that point, either the money can be refunded or the product can be re-shipped.
PRIVACY POLICY
What is your privacy policy ?  This is the web site of www.paintedpozzies.com.

Our postal address is
651 Mair Ct
Batavia, IL, 60510
Phone: 630.715.0070

We can be reached via e-mail at questions@paintedpozzies.com.

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address.

We collect the e-mail addresses of those who communicate with us via e-mail, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, payment information (e.g., credit card number and billing address).

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, writing to us at the above address.

Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.

Upon request we provide site visitors with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries), contact information (e.g., name, address, phone number) that we maintain about them , a description of information that we maintain about them.

Consumers can access this information by e-mail us at the above address.

Consumers can have this information corrected by sending us e-mail at the above address.

With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
SPAM POLICY
What is your spam policy?  Painted Pozzie's is committed to protecting your Inbox and refuses to send any unsolicited e-mails (“spamming”). Periodically you may receive e-mails detailing updates to www.paintedpozzies.com (“the web site”) and may receive emails about such events. If an individual wishes to not receive this communication anymore they can opt-out of such mailings by e-mailing questions@paintedpozzies.com with the individuals e-mail address in the body of the text and the word ‘opt-out’ in the subject.

What if I have other questions?

Feel free to E-Mail me at questions@paintedpozzies.com